Overview to Genesyscloud Copilot Feature Updates - GameDay Database
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Administrators can now enable AI-generated summaries for consult transfers in Agent Administrators can now access an expanded Agent Assist dashboard with a new design and more fields to track both Agent Assist ... In this video Guru Prasadh Jeevan Rao talks about the new custom prompts in advanced summary configurations Administrators ...
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Genesys Agent Copilot expansion to social and digital messaging channels
Meet Genesys Cloud Copilot: Your team’s new trusted teammate
Expanded Agent Copilot dashboard with enhanced insights
Custom prompts in advanced summary configurations
Agent Copilot trigger events subscription
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Last Updated: August 24, 2026
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